UX Design to support NSW teachers with technology

The Connect.it website was designed from the ground up to support the behaviours, mindsets, and tactics we had observed during our earlier research. We applied the tactics drawn from our previous vision and strategy work to accommodate diverse ways of engaging with technology. For example, for teachers who placed more confidence in learning from their peers, we provided stories from other teachers to model positive use of technology in classrooms. For teachers who had more confidence in expert sources, we provided access to content generated by subject matter experts.

I developed full end-to-end wireframes, which were used for testing, development guidance, and as a reference for visual design. I created a metadata-driven information architecture that allowed us to pull in related content and redirect users to the type of content most likely to resonate with them. Throughout the design, we focused not just on making the technology easier to understand, but on emotional engagement designed to support teachers in making changes to their teaching practices that many found intimidating.

I also developed a strategy and designs for an 'app store' that would allow teachers to identify and obtain software approved by the NSW Department of Education. For this product, we mapped out the technology and behaviour ecosystem the catalogue would need to work within and created personas and user journeys to help us make sense of the varied strategies our research suggested teachers would use. I developed the guiding web strategy, wireframes for the key views in the catalogue, and a process for maintaining and iterating the catalogue as it grew.